Agricultural Market Research

System Replaced in Half the Time

How we rescued a failing NetSuite implementation and delivered a complete system replacement in half the original time using our innovative 24-hour delivery method.

Company

Kynetec

Users

50

System Replaced

NetSuite (re-implementation)

Product

NetSuite

Assessment

48 hours

Replaced In

6 months (half original)

Aftercare

5 year contract

Project Timeline

The 8/3 Method in action

  1. Assessment
    • 48 hours
    • Full system review and options presented
  2. Decision
    • 1 week
    • Replace vs repair analysis completed
  3. Implementation
    • 6 months
    • Complete system replacement (half original time)
  4. Ongoing
    • 5 years
    • Aftercare contract signed

A NetSuite rescue mission

In 2020, Kynetec had just gone live with a new NetSuite system. Unfortunately, the implementation was not fit for purpose, the system was plagued by multiple issues and simply did not function as required. Kynetec urgently needed expert intervention to diagnose the problems and determine a viable path forward.

"ERP Experts quickly assessed our failing NetSuite system and gave us clear options. They replaced the system in half the original time by working across three time zones. The project was delivered on time and on budget, and we now have a reliable system with ongoing support."

— Tom Mayho, CFO

The Rescue

How we delivered

  1. Rapid Assessment

    Within 48 hours of engagement, ERP Experts identified three critical factors: whether the system should be repaired or replaced, the estimated time required for repair or replacement, and the projected cost for each option.

  2. Strategic Decision

    After a thorough review, it was clear that repairing the existing system was not commercially viable. Replacement was the only sensible option, but time was of the essence. The original implementation had taken 12 months; the replacement needed to be completed in just 6 months.

  3. Innovative Delivery: The 8/3 Method

    To meet this demanding timeline, ERP Experts pioneered the 'Eight by Three' delivery method: 24 hours of professional services per day by leveraging three global teams - 8 hours in the UK, 8 hours in a time zone 8 hours behind, and 8 hours in a further zone. This continuous workflow enabled seamless handovers and round-the-clock progress.

  4. Results

    Project delivered on time and on budget. Kynetec gained renewed confidence in its systems and processes. The client signed a 5-year aftercare contract with ERP Experts. Kynetec's business is now supported by a robust, scalable NetSuite platform, with continuous improvements and expert aftercare ensuring their systems evolve alongside their commercial ambitions.